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Zendesk Help empowered Zoosk’s agencies and doubled their returns

Zoosk wanted a rich and you can practical assist desk app that’ll end up being followed easily. Zendesk Support offered the best mix of power and you may simplicity.

Zoosk ‘s the planet’s premier public relationship area, which have registered fifty billion men and women of sixty places since the the founding inside 2007.

Profiles can access Zoosk’s dating experience about business’s site, social media apps, cellular attributes, and you may downloadable desktop software. The service comes in over 20 languages.

Zoosk produces matchmaking enjoyable and simple, in addition to business wishes its assistance feel as an equivalent ways. Whenever members has actually questions about billing, subscriptions, otherwise site have, the firm will function as quickly as possible with amicable, particular assistance. But until recently, Zoosk utilized discover supply ticketing and you may email alternatives

“We were an everyday startup, playing with hacked-to one another totally free tools to help with our very own users,” told you Eric Hallquist, Senior Movie director off Member Surgery. “While we grew when you look at the grace and you may difficulty, we called for better insight into customer requests making sure that we could better prioritize the assistance items.”

Zendesk Support energized Zoosk’s representatives and twofold their efficiency

Zoosk wanted an internet assistance services that would render rich effectiveness, yet , might possibly be observed quickly and easily. Zendesk Support offered the best mixture of strength and you will ease.

“All of our Zendesk Assistance implementation was the simplest execution I have found from inside the my personal profession,” Hallquist told you. “But this is simply not a general provider. We were able to use the newest tool’s CSS widgets to make our help web page and entry appearance and feel such as for instance element of Zoosk.”

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